If you get hired as a Scrum Master or an Agile Coach for your team, you can start straight away. If you are an external coach for your organization, then identifying who is your coachee and the problems they face is essential at the initial phase. Identifying the type of clients is crucial to the contracting process.
Primary Client: Â The person or the team or the business unit which needs coaching. The contract made for the primary client alone as they are the ones who will receive the coaching. They are responsible for seeking help and cannot delegate that responsibility. The leader could be part of the team or maybe not.
Intermediate Client: This client will involve in the early part of the contract. The intermediate client could be the leader of the team, supervisors, managers, directors, vertical heads, Vice Presidents, or even executives.
Contact Client: This client usually makes the initial contact. They could be an administrative assistant to the team, a member of human resources, or a secretary to the Intermediate Client.
Ultimate Client: This client may not be in direct contact but benefits indirectly. They could be the organization as a whole, customers, investors, and other stakeholders.Coaching agile transitions
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